Rachel Taylor

Rachel Taylor

Registered Nurse


Dip HE Adult Nursing , Diploma in Clinical Risk and Claims Management


  • Falls Risk Assessment
  • Pressure Ulcer Prevention
  • Serious Incident Investigation
  • Cardiology


I qualified as a Registered General Nurse in 1997. In my early career I practised clinically as a staff nurse in acute medical admissions and emergency medicine before specialising in interventional cardiology and radiology in 2000. I practised as a Sister in a cardiac catheter lab, caring for patients undergoing interventional and invasive cardiac procedures including angiograms, percutaneous coronary intervention, pacemaker insertion and electrophysiology studies.
In 2007 I transferred to the Legal Services Department in a large acute NHS provider organisation, working as Deputy Clinical Risk and Litigation Manager where I gained experience of clinical claims management processes. I continued to progress my career in the quality and safety speciality and in 2015 achieved a senior corporate nursing role. As Head of Patient Safety, Clinical Risk and Quality Improvement, I was responsible for leading on the implementation of organisation wide frameworks for clinical risk management, patient safety and quality improvement.
With a significant number of years in patient safety, I have gained extensive experience in the management of serious incidents, identifying learning outcomes and implementing changes in clinical practice to improve patient care. With responsibility for the robust investigation of serious incidents across all specialities in both acute and community services my experience is particularly extensive in the investigation of incidents involving pressure ulcers, falls, never events, and rescue of the deteriorating patient.
Committed to improving patient care using recognised quality improvement methodology, I have facilitated the work of multiple clinical project groups (often ward based) focussing on findings from my investigations. For example, in conjunction with the Trust Tissue Viability Nurse Specialist Nurse, I led on the implementation of a Pressure Ulcer Improvement Programme, successfully reducing the incidence of pressure ulcers within both the acute and community settings which was achieved by agreeing standards of care, adapting clinical processes and procedures and monitoring nursing practice.
I continue to practice clinically in the NHS and am currently working as a Community Nurse Team Lead with overall responsibility for the quality care of patient care on the community caseload. My role involves leadership of the community nursing team, monitoring quality of care and review and improvement of clinical procedures and systems to ensure these are safe, effective and evidence based. I have a particular interest in tissue viability and pressure ulcer prevention.
I accept instructions from both claimant and defendant solicitors and insurers. I have undergone formal training in the medico-legal process and am fully aware of my responsibilities under Civil Procedure Rules (CPR) pertaining to expert witnesses.