‘An excellent reputation...’

Complaints Procedure

We are committed to providing a professional and high quality service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us improve our standards.

If at any time you would like to discuss with us how our service can be improved, or if you are dissatisfied with the service received, or if you would like further information on our complaints policy please contact Jessica Thurston, Head of Medico-legal Operations.

We will endeavour to look in to any complaint carefully and promptly and to fully explain the position to the complainant.