Congratulations to Dr Caz Lyall (Care & Occupational Therapy expert) for her...
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DipHE Health & Nursing Studies
I qualified in 1995 and am a highly skilled Registered General Nurse with over 18 years of experience in the field of acute and primary care nursing. I am a specialist nurse in the field of Telephone Triage, with both NHS Direct/ 111 and within the Emergency Control Centre and I have significant experience in leading the training in and utilising five differing clinical decision support software systems. I have worked at a national level assisting in the development of the NHS Direct National Service. I have specialist skills in the telephone triage of patients with differing clinical presentations including those with mental health concerns and other specialised areas such as paediatrics.
I have worked as a Call Centre Manager and a Clinical Nurse Manager where I have been instrumental in the facilitation of the 'Clinical Support Desk' which provided a nursing presence within the Emergency Control Centre thus allowing a further layer of triage to ensure the appropriate usage of ambulance resources. Throughout these roles I held responsibility for the operational running of the clinical call centre balanced against the facilitation of safe, effective telephone triage assessments performed by my staff. In 2008 I assumed the position of Senior Clinical Nurse Manager with overall responsibility for training, supervision and onward achievement of audit, and nationally and locally agreed Key Performance Indicators. At this time I developed and facilitated a bespoke Telephone Triage course for nurses and GP's. As a Service Manager for NHS Solent I also directly line managed the nurses.
More recently, I have been employed as a Clinical Manager for the 111 South Central Ambulance Service where the unique requirement of achieving clinical excellence within an operational call centre environment that employs clinicians and non-clinicians remains a constant challenge and the facilitation of safe effective telephone triage within such an environment remains my passion and area of expertise. I am currently working on the publication of a clinician triage book to be entitled: ‘The Clinician’s Guide to surviving Telephone Triage.'
I still hold a bank contact with South Central Ambulance Service for a Clinician and Manager role however, I am currently employed as a Clinical Author for NHS Pathways. This role involves the authoring and reviewing of the clinical content on NHS Pathways with a small team of clinicians. The work takes in to account research, local and national guidance for clinical protocols.
I am utilising my extensive experience and skill in the unique areas of Unscheduled Care/Out of Hours and Telephone Triage to undertake medico legal work for Somek and Associates for both Claimant and Defendant Solicitors and Insurers. I am fully aware of my responsibilities under the Civil Procedure Rules (CPR) pertaining to Expert Witnesses.
Currently studying towards MSc in Health and Social Care Management, Southampton University
Diploma in Higher Education- Health and Nursing Studies, King Alfred's College